Refund Policy

Custom Pins Depot Return Policy

Thank you for choosing Custom Pins Depot for your custom pin needs. We take pride in creating high-quality, personalized products designed to your exact specifications. Due to the custom nature of our pins, we are unable to accept returns or exchanges.

All Sales Are Final

Before placing your order, we encourage you to carefully review your design, quantity, and shipping information. Once your order is submitted and production begins, we cannot make changes or cancel the order.

Questions or Concerns

If you have any questions or concerns about your order, please contact our customer support team at sales@custompinsdepot.com. We are here to help and will do our best to address any issues that may arise.

Contact Information

Custom Pins Depot 10130 NW 13th St Plantation, FL 33322 United States sales@custompinsdepot.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions

In the rare event that your order arrives damaged or defective, please contact our customer support team within 7 days of receiving your order. We will work with you to assess the issue and provide a replacement or refund as appropriate.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.